Privacy Policy

At DIGILYZR (“Company”, “we”, “us”, “our”) your privacy and trust are our highest priority. This Privacy Policy outlines how we collect, use, store, protect and manage your personal information across all our platforms, websites and digital products, including:

DIGILYZR eWay

DIGILYZR IT Solutions

DIGILYZR Media Solutions

HealthDoor (Healthcare & Patient Apps)

By using our website, contacting us, or interacting with any of our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal and non-personal data to deliver, improve and secure our services.

1.1 Information You Provide to Us

You may provide information directly when:

• 1- Filling out contact or inquiry forms
• 2- Subscribing to newsletters
• 3- Engaging with our AI chatbot
• 4- Requesting demos, quotations, or consultations
• 5- Uploading documents or attachments voluntarily
• 6- Communicating with us via email, phone, or WhatsApp

This may include:

• 1- Full Name
• 2- Email Address
• 3- Phone Number / WhatsApp Number
• 4- Project Requirements or Messages
• 5- Newsletter Subscription Details
• 6- Chatbot Conversations and Prompts

We only collect information necessary to fulfill the service or respond to your request.

1.2 Automatically Collected Information (No Cookies Analytics Used)

Although we do not use Google Analytics, tracking pixels, or marketing cookies, the system may automatically gather:

• 1- IP address (non-precise)
• 2- Browser type, version & language
• 3- Device information (mobile/desktop model, OS)
• 4- Referring URLs (how you reached the site)
• 5- Website interaction details (visited pages, time spent)

This data is collected strictly for website security, optimization and basic diagnostics.

1.3 AI Chatbot Data

When interacting with our chatbot:

• 1- Conversations may be stored to improve system accuracy
• 2- Technical logs may be collected for debugging
• 3- Inputs may be used to refine automated responses

We do not use chatbot messages for advertising or promotional targeting.

We do not expose chatbot logs to any external third-party without necessity.

2. How We Use Your Information

We use your information responsibly and only for clearly defined purposes:

2.1 To Communicate With You

Responding to inquiries, demo requests and support messages

Sending updates about your ongoing projects

Providing quotations or proposals

2.2 To Deliver and Improve Our Services

Understanding your business needs

Enhancing the performance and reliability of DIGILYZR platforms

Resolving technical issues or improving user experience

2.3 For Newsletter & Updates

Sending product releases, promotions, or educational content

Allowing you to unsubscribe anytime through a built-in link

2.3 For Newsletter & Updates

Sending product releases, promotions, or educational content

Allowing you to unsubscribe anytime through a built-in link

2.4 For Security & Fraud Prevention

Monitoring unusual or suspicious activity to maintain system integrity

Protecting our platforms, applications and data from unauthorized access, misuse, or malicious attacks

Ensuring that our website, applications and digital systems are used lawfully, ethically and in accordance with our policies

2.5 For Chatbot Optimization

Improving the accuracy, relevance and quality of AI-generated responses

Enhancing automated customer support to provide faster and more reliable assistance

4. Data Security

We prioritize strong security practices to safeguard your personal and business data across all DIGILYZR platforms.

4.1 Technical Safeguards

Use of SSL-encrypted connections to protect data transmission

Encrypted servers and secure data storage mechanisms

Regular malware scanning, firewall protection and system monitoring

4.2 Administrative Safeguards

Restricted access limited to authorized DIGILYZR personnel only

Access controls based on a strict “need-to-know” principle

Ongoing staff awareness and training regarding privacy and data handling

4.3 Physical Safeguards

Secure and controlled environments for server and infrastructure management

Backup and recovery systems to reduce the risk of data loss

Although we implement industry-leading security standards, no method of data transmission or electronic storage is completely secure. We apply best-practice protection measures but cannot guarantee absolute immunity from all potential threats.

5. Your Rights

Depending on applicable data protection regulations (such as GDPR, UK GDPR, or similar laws) you may have certain rights regarding your personal information.

5.1 Right to Access

You may request a copy of the personal data that we hold about you.

5.2 Right to Rectify

You may request correction of any inaccurate, outdated, or incomplete personal information.

5.3 Right to Delete

You may request permanent deletion of your personal data from our records, subject to legal or contractual obligations.

5.4 Right to Withdraw Consent

You may withdraw your consent at any time, including opting out of newsletters or communications.

5.5 Right to Restrict Processing

You may request that we restrict or stop processing your personal data for specific purposes.

To exercise any of these rights, please contact us at [email protected] We aim to respond to all verified requests within 7–14 working days.

6. Data Retention

We retain your data only for:

• 1- As long as necessary to provide services or support
• 2- As required by law or business obligations
• 3- Until you request deletion

AI chatbot logs may be retained temporarily to improve performance and detect issues.

7. Contact Us

For privacy-related questions, concerns, or data requests, contact us at:

• [email protected]
• www.digilyzr.com